Kim Kardashian’s SKIMS is trying to make things right after its $148 Accessories Advent Calendar left customers feeling less than merry.
The 12-day holiday calendar, which cost $148, sparked backlash online after shoppers complained about the value of its contents. Rather than clothing or higher-priced items, the calendar featured smaller accessories, including Skims-branded keychains, silk hair ties, bobby pins, a squishy toy, and Christmas ornaments.
After the criticism gained traction, Skims addressed the controversy and offered dissatisfied customers a way to get their money back. “We’re aware of the feedback some customers have shared about the Skims Advent Calendar, and we’ve listened carefully,” a representative for the brand told Page Six.
The company acknowledged that the product “didn’t meet expectations” and said it had personally contacted every customer who purchased the calendar. Buyers were given two options: receive a full refund or keep the calendar and receive $150 in Skims store credit to spend on other products.
“We want every customer to be truly happy with what they receive from SKIMS,” the spokesperson added. “Their feedback matters to us and will directly shape how we approach future releases.”
The backlash initially picked up steam after a TikTok creator shared an unboxing video revealing all 12 surprises. After displaying the assortment of accessories, the influencer didn’t hold back, saying, “Kimberly, you’re genuinely about to piss me off. This is way too expensive.”
Despite the online criticism, the Accessories Advent Calendar has since sold out and is currently on a waitlist.
SKIMS marketed the product as featuring “twelve days of fun surprises.” They promised shoppers a mix of playful items and everyday favorites. The contents of the SKIMS Advent Calendar were likened to the findings in between couch cushions.
